Terms and Conditions

General (delivery) Terms & Conditions

General terms and conditions of buyers/customers shall not apply unless their applicability has been explicitly accepted by Easy Tickets in writing. Only the Dutch version of these terms and conditions is legally binding, therefore rights cannot be derived from any translation.

Article 1 Placement of an order, prices and payment
An order is placed after Easy Tickets has confirmed receipt of the order by issuing a booking confirmation. Payment must take place using one of the methods specified by Easy Tickets. Easy Tickets is entitled to request the buyer to use a different payment method than initially selected. Prices are stated in Euro and include all cost including VAT, except shipping costs.

Article 2 Reselling
Easy Tickets acts as a reseller. The prices used are generally higher than the face value of the ticket. All additional costs, except service and shipment costs are included in the price.

Article 3 Delivery of tickets
Easy Tickets aims to ship all tickets at least seven working days prior to the event. Easy Tickets is entitled to deliver tickets up the beginning of the event. Shipment per normal mail or registered mail and delivery shall be at the expense of the buyer, unless otherwise agreed. The tickets can also be picked up at our office. Easy Tickets will inform the customer in writing once the ordered tickets have been sent. Should the courier not succeed in delivering the tickets to the buyer in person, the sending will be placed at the closest distribution center, where it will be kept for a certain amount of time. The buyer will be notified of this by a note that will be left at the delivery address. Should the buyer not accept, pick up or have the tickets picked up by a third party, even though he was informed that the shipment is on the way, Easy Tickets cannot be held liable for the non-attending of the event since that will be at the buyers risk.

Article 4 Liability
Easy Tickets cannot be held liable for (subsequential) damage resulting from a failed delivery due to the buyer issuing an incorrect delivery address, the incomplete information of the inhabitants of the delivery address by the buyer or if the buyer does not accept, pick up or have the ticket picked up by a third party, even though he was informed that the shipment is on the way, or failure of any third party that was appointed by Easy Tickets to deliver on time. The tickets are not insured against such situations.  

Article 5 Guarantee
As soon as an order is placed, all tickets are protected by our 110% TicketProtect Guarantee. Should an order not be fulfilled or should the customer be denied admission to the event due to circumstances which the buyer cannot be held responsible for, Easy Tickets will refund 120% of the order amount including shipment and service costs, unless this is due to force majeure (i.e. bankruptcy of the organiser) or unless Easy Tickets has cancelled the agreement within 3 working days after it was made. In the last mentioned case 100% of the order price will be refunded. If an event is cancelled the buyer has a right to a refund of  100% price as payd by buyer minus the shipment cost and € 7,50 each ticket administration cost.

Article 6 Special provisions
The ticket quality categories used by Easy Tickets do not need to match the ticket categories used by the organiser of an event. The buyer of a ticket supplied by Easy Tickets must make sure to keep informed about instructions given by or on behalf of the organiser of the event or the authorities as well as about changes with regard to the event such as starting times and similar. Easy Tickets shall not have any obligation to further inform the buyer of the ticket.


Article 7 Other provisions
Easy Tickets points out that at the time of the original sale of these tickets, terms and conditions of sale may have been declared applicable by the organiser of the event, on the basis of which the organiser reserves the right to prohibit the resale of tickets. As a consequence of this, these tickets may be cancelled by the organiser and you may be denied admission to the event. In this case and when the buyer is not responsible for it, Easy Tickets will supply a new ticket. When this is not the case Easy Tickets will give a refund of 100% of the order amount including service and shipment fees.

Article 8 Information from and about Easy Tickets
Easy Tickets is registered in Alphen aan den Rijn, Aristoteleslaan 11, 2408 DS The Netherlands. Easy Tickets VOF is registered in the trade registry in ‘s-Gravenhage (The Netherlands) under number 28104875. Easy Tickets can be reached via info@easytickets.eu and +31 (0) 6 131 839 25.

Article 9 Applicable law
This agreement shall be governed by Dutch law. If deviations from statutory jurisdiction are allowed, the competent court within the District of Alphen aan den Rijn shall examine all disputes that may occur between Easy Tickets and the buyer.
 

Alphen aan den Rijn, 1 april 2010